New telephone system and number – improving your service

**IMPORTANT NOTICE** New telephone system and number – improving your service on Wednesday 31st May 2017**

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at The Chestnuts Park Surgery.

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with Whittington Health NHS Trust who provide the current telephone system, and in February 2017 we took the firm decision to change telephony provider, as we do not consider the Trust system to be fit-for-purpose having explored all possible options for its improvement.

From Wednesday 31st May 2017, the new number for The Chestnuts Park Surgery will be 0203 904 9383. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3224 4499) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for The Chestnuts Park Surgery has now changed. The new number is 0203 904 9383, that’s 0203 904 9383. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on chestnutsparksurgery@nhs.net, thank you.

04/05/2017