St. Ann’s Road Surgery will be closed on 25/05/2020 due to Bank Holiday.

• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation away from other people until you’ve recovered.

Please note our opening schedule until Thursday 2 January 2020 below, when the usual schedule will resume.

If you require out of hours care or advice, find out what you can do when we are closed >>

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

Need to see a GP or nurse in the evening or at the weekend?

Appointments are now available for all patients registered at any Haringey practice.

Monday to Friday: 6:30pm – 8:30pm

Saturday and Sunday: 8:00am to 8:00pm

Contact your GP practice or call 0330 053 9499 during the above hub opening hours to book an appointment at one of four locations. Please note opening hours will vary between hubs: 

• Bounds Green Group Practice, Gordon Road, London N11 2PF
• Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW
• Queenswood Medical Practice, 151 Park Road, London N8 8JD
• Lawrence House Surgery, 107 Philip Lane, Tottenham , London,  N15 4JR

You can make an appointment if you are registered at any practice in Haringey. You will be able to see a local Haringey GP or healthcare professional. It may be someone from your practice, and if not, it will be another local GP, Practice Nurse or Healthcare Assistant.

Please note that St. Ann’s Road Surgery will be operating the following schedule till Tuesday 29 May 2018, after which the usual schedule will resume:

Saturday 26th May 2018: 12.00pm-4.00pm
Sunday 27th May 2018: closed
Monday 28th May 2018 (Bank Holiday): closed

If you require out of hours care or advice, find out what you can do when we are closed >>

Please note that St. Ann’s Road Surgery will be operating the following schedule till Tuesday 3rd April 2018, after which the usual schedule will resume:

• Friday 30th March 2018 (Bank Holiday): closed
• Saturday 31st March 2018: 12.00pm-4.00pm
• Sunday 1st April 2018: closed
• Monday 2nd April 2018 (Bank Holiday): closed

If you require out of hours care or advice, find out what you can do when we are closed >>

CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated St Ann’s Road Surgery “Good” for being well led and responsive to people’s needs. 

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at St Ann’s Road Surgery on 31 October 2017. Overall the practice was rated as Good.”

The findings were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Information about services and how to complain was available.
• Improvements were made to the quality of care as a result of complaints and concerns.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The practice had strong and visible clinical and managerial leadership and governance arrangements.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice used innovative and proactive methods to improve patient outcomes and worked with other local and national healthcare providers to share best practice.
• The practice used information technology systems to monitor and improve the quality of care. The electronic dashboard used across the provider group was an effective tool for understanding the practice’s comparative performance across a range of clinical indicators and had provided access to bespoke searches relevant to medicines management and effective care. This enabled the practice to readily identify when follow up tests and screening were due in the management of patients with long term conditions.
• The practice had used innovative and proactive methods to assure effective communication across the organisation. For example, the practice had initiated an online networking tool to share learning, information, ideas including social events and peer support. The provider was using this online tool to monitor the performance and utilising the resources, such as, managing the winter pressure or when the demand increased for appointments. The provider had sent the weekly and monthly staff bulletins. This provided them with any information about the practice including clinical updates, staffing matters, training opportunities and any changes within the practice group. An interactive on-line messaging system, ‘message my GP’ was available for patients to direct non-urgent queries to a GP with a response turnaround of up to 48 hours.
• Staff had access to a learning and development portfolio featuring face-to-face and web-based training programs tailored for each staff role. For example, fortnightly web-based training for healthcare assistants; development support for practice nurses; a development programme for practice managers and pharmacists and a fortnightly consultant led learning program for clinicians.