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Carers Rights Day celebration: Thursday 21 November 2019

We have teamed up with the Carers UK to celebrate Carers Rights Day on Thursday 21 November 2019. This is a national day that helps to ensure unpaid carers are aware of their rights and where they can get help and support.  See poster and event details below.

Event Details

On Thursday 21 November 2019, Carers UK will have an information stall at St Ann’s Road Surgery from 10.00am to 12.30pm.

At the information stall, you will be able to find out how Carers UK can provide help and support to you – or a family member, friend or neighbour who may be a carer.

All patients, friends and family are welcome to attend the event.

We want to know if you are a carer

Please let us know if you are a carer. Carers are people who provide unpaid support to a partner, relative or friend to live independently. Without this help, their health or wellbeing would deteriorate.

If you are a carer, the practice will be able to offer you additional support to meet your own health needs.

Find out more about information about carers >>

About Carers UK

Carers UK is a national charity. Carers UK runs a network of local branches and contacts to support carers. Their goal is to give you expert information and advice that is tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.

Find out more about Carers UK >>

Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 1.00pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Primary Care GP Access Hubs

Need to see a GP or nurse in the evening or at the weekend?

Appointments are now available for all patients registered at any Haringey practice.

Monday to Friday: 6:30pm – 8:30pm

Saturday and Sunday: 8:00am to 8:00pm

Contact your GP practice or call 0330 053 9499 during the above hub opening hours to book an appointment at one of four locations. Please note opening hours will vary between hubs: 

You can make an appointment if you are registered at any practice in Haringey. You will be able to see a local Haringey GP or healthcare professional. It may be someone from your practice, and if not, it will be another local GP, Practice Nurse or Healthcare Assistant.

Telephones down on Tues 6 March 2018

Update: 10.40am on Tuesday 6 March 2018: This issue has now been resolved and normal service has resumed.


Update: 8.00am on Tuesday 6 March 2018: Telephones down

Dear Patients,

There is a national telephony issue affecting over 200 GP surgeries today, this is directly affecting St Ann’s Road Surgery.

Thanks for your patience whilst we continue to work with our provider to get this fixed as soon as possible, and we’ll keep you updated here and on our Twitter channel.

If you need more urgent help, please either email your practice (see below), or you can call 111 for any issues that cannot wait to see or speak to your GP. For medical emergencies, dial 999. Thank you.

Email us: laurelsmedicalpractice@nhs.net

Good CQC Rating


CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated St Ann’s Road Surgery “Good” for being well led and responsive to people’s needs. 

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at St Ann’s Road Surgery on 31 October 2017. Overall the practice was rated as Good.”

The findings were as follows:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • Information about services and how to complain was available.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice had strong and visible clinical and managerial leadership and governance arrangements.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice used innovative and proactive methods to improve patient outcomes and worked with other local and national healthcare providers to share best practice.
  • The practice used information technology systems to monitor and improve the quality of care. The electronic dashboard used across the provider group was an effective tool for understanding the practice’s comparative performance across a range of clinical indicators and had provided access to bespoke searches relevant to medicines management and effective care. This enabled the practice to readily identify when follow up tests and screening were due in the management of patients with long term conditions.
  • The practice had used innovative and proactive methods to assure effective communication across the organisation. For example, the practice had initiated an online networking tool to share learning, information, ideas including social events and peer support. The provider was using this online tool to monitor the performance and utilising the resources, such as, managing the winter pressure or when the demand increased for appointments. The provider had sent the weekly and monthly staff bulletins. This provided them with any information about the practice including clinical updates, staffing matters, training opportunities and any changes within the practice group. An interactive on-line messaging system, ‘message my GP’ was available for patients to direct non-urgent queries to a GP with a response turnaround of up to 48 hours.
  • Staff had access to a learning and development portfolio featuring face-to-face and web-based training programs tailored for each staff role. For example, fortnightly web-based training for healthcare assistants; development support for practice nurses; a development programme for practice managers and pharmacists and a fortnightly consultant led learning program for clinicians.

 

 

Winter Holiday Timings 2017

Please note our opening schedule until Tuesday 2nd January 2018 below, after which the usual schedule will resume for each practice from Wednesday 3rd January 2018.

If you require out of hours care or advice, find out what you can do when we are closed >>

Sunday 24th Dec 2017  CLOSED
Monday 25th Dec 2017 CLOSED 
Tuesday 26th Dec 2017  CLOSED
Wednesday 27th Dec 2017 8.00am – 6.30pm
Thursday 28th Dec 2017 8.00am – 6.30pm
Friday 29th Dec 2017 8.00am – 6.30pm
Saturday 30th Dec 2017 9.00am – 1.00pm
Sunday 31st Dec 2017  CLOSED
Monday 1st Jan 2018  CLOSED
Tuesday 2nd Jan 2018  8.00am – 6.30pm

St Anns Road Open Day: After Event Report with pictures

St Anns Road Surgery hosted a successful Health & Wellness Open Day for all members of the public on Thursday the 25 October 2017. See pictures from the event below.
The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff.
Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice.

The event helped to raise awareness about a number of local healthcare service providers, all of which are accessible through the surgery for patients and residents of Haringey. Patients also had access to refreshments, face painting and free mini health-checks.
The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare.
The local services that attended were:

AT Medics were delighted to host this event, and extend special thanks to the practice team and services who made this all possible.

St. Anns Road Surgery Health & Wellness Open Day – Wednesday 25th October 2017

St. Anns Road Surgery will be hosting a Health & Wellness Open Day for all members of the public on Wednesday 25th October 2017 between 1.00pm and 3.00pm – all are welcome to attend. See poster below.

The event aims to raise awareness about and allow patients to experience a number of local health and social care service providers accessible through the surgery for our patients as well as other residents of Haringey.

Visitors will also have the opportunity to meet PPG representatives and members of practice staff, particularly newer team members, and will be treated to FREE mini health checks, whilst younger visitors can enjoy FREE face painting.

The services due to attend are: 

  • Tottenham Active, a programme that offers a range of entry level sport and physical activity opportunities to residents of Tottenham.
  • One You Haringey, a wellbeing service that helps people make important, lasting improvements to their health. 
  • IAPT Haringey, a talking therapies service for people 16 years old and over.
  • Hill Homes Foundation, helping to give older people the opportunity to live in a home for life.
  • Maytree, an independent charity that provides a unique, non-medical intervention for those at risk through suicidal thoughts and feelings. 
  • A representative from Healthwatch Haringey.
  • HAIL Mental Health, providing professional care and support to people with learning and physical disabilities, mental health issues and autism in London.
  • The Whittington Health Trust Nutrition and Dietetics team, who provide a service to both in and out patients offering advice on dietary intervention for the management of a wide range of clinical conditions.
  • Jason Arthur, the Cabinet Member for Finance & Health (part of Haringey Council’s Cabinet).

A number of other services will also be present for the whole family to benefit from.

AT Medics practices schedule regular PPG meetings with SMS reminders, dedicated PPG notice boards and a translator if necessary, and are delighted to be hosting this event at St. Anns Road Surgery.

St. Anns Road Surgery is committed to delivering high quality care focused on patient needs and safety, and is working to achieve clinical improvement through the implementation and advancement of quality systems, as well as continually reviewing and investing in training and education of staff.

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