Monthly Archives: May 2017

May Bank Holiday 2017 Surgery Times

Please note that The Chestnuts Park Surgery and The Laurels Medical Practice will be operating the following schedule till Tuesday 30th May 2017, at which time the usual schedule will resume:

 

The Chestnuts Park Surgery

  • Saturday 27th May 2017: 9am – 1pm
  • Sunday 28th May 2017: Closed
  • Monday 29th May 2017 (Bank Holiday): Closed

 

 The Laurels Medical Practice

  • Saturday 27th May 2017: 9am – 1pm
  • Sunday 28th May 2017Closed
  • Monday 29h May 2017 (Bank Holiday): Closed

 

If you require out of hours care or advice, find out what you can do when we are closed >>

Disruption to NHS services across the UK

**Update: Sat 13 May 2017 – 8am**
Dear Patients,

Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however we expect this to return to normal by early next week.

Thank you for your continued patience.


Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.

This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.

If you have a medical emergency, please call 999 or visit your nearest A&E.

We will update further when we know more and thank you for your patience.

The official statement from NHSDigital: https://digital.nhs.uk/article/1491/Statement-on-reported-NHS-cyber-attack    

New telephone system and number – improving your service

**IMPORTANT NOTICE** New telephone system and number – improving your service on Wednesday 31st May 2017**

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at The Chestnuts Park Surgery.

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with Whittington Health NHS Trust who provide the current telephone system, and in February 2017 we took the firm decision to change telephony provider, as we do not consider the Trust system to be fit-for-purpose having explored all possible options for its improvement.

From Wednesday 31st May 2017, the new number for The Chestnuts Park Surgery will be 0203 904 9383. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3224 4499) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for The Chestnuts Park Surgery has now changed. The new number is 0203 904 9383, that’s 0203 904 9383. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on chestnutsparksurgery@nhs.net, thank you.